Poor complaints resolution

Disgusting sub standard complaints resolution. What a poor customer service experience. Hlezi Matebula has absolutely poor complaints management skills, I am absolutely appalled by her behaviour. She made the situation 10 times worse than better.

She avoided accountability throughout the entire interaction and blatantly blamed me for everything. She was so proud to say she trained a staff members on how to do something she even was not doing correctly! What a horribly dent to the African Bank brand. I even did the due diligence to check my statement in regards to what she said, its not there! To think that I was considering using African Bank as my main bank after how great they had been before this month’s issues. I even tried to get this solved amicably internally because I understand misunderstanding and mistakes happen and needed obtain clarity but honestly, I was honestly left with more questions than answers.