SF
Shafiek F
1 reviews | Active since Jun 2014
29 Apr 2019, 21:20
Poor Client Service
I claimed prescription on my accounts and was contacted twice to advise that my defence of prescription has been accepted and was promised that I would b emailed paid-up letters, never received. Listing would b removed from bureau records, only one was removed. Please assist urgently
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
30 Apr 2019, 08:24 Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
African Bank's reply30 Apr 2019, 08:24
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
SF
Shafiek F's updateReviewer Update
30 Apr 2019, 08:49Mmayshepo Mohlaka called me promising that she would send paid up letters 2-3 minutes after the call but this was not done. She also was not very professional, speaking over me. Please get someone competent to call me that makes good on their promises.
SF
Shafiek F's update30 Apr 2019, 08:49
Reviewer Update
Mmayshepo Mohlaka called me promising that she would send paid up letters 2-3 minutes after the call but this was not done. She also was not very professional, speaking over me. Please get someone competent to call me that makes good on their promises.
African Bank's replyOfficial
30 Apr 2019, 09:29 We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible.
Your African Bank Support team ***
Your African Bank Support team ***
African Bank's reply30 Apr 2019, 09:29
Official
We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible.
Your African Bank Support team ***
Your African Bank Support team ***
African Bank's replyOfficial
02 May 2019, 10:46 Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team ***
We hope to talk to you soon.
Your African Bank Support team ***
African Bank's reply02 May 2019, 10:46
Official
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team ***
We hope to talk to you soon.
Your African Bank Support team ***
SF
Shafiek F's updateReviewer Update
04 May 2019, 18:28Why are you people stalling. You can call me at any time. No attempt has been made at all to contact me. I was promised paid up letters on three occasions but none were received. The bureau has not been updated as two of the three accounts still reflect balances. Please assist urgently.
SF
Shafiek F's update04 May 2019, 18:28
Reviewer Update
Why are you people stalling. You can call me at any time. No attempt has been made at all to contact me. I was promised paid up letters on three occasions but none were received. The bureau has not been updated as two of the three accounts still reflect balances. Please assist urgently.