POOR, AS ALWAYS

So a couple weeks back I got an SMS with settlement discounts to pay both accounts. I immediately called and asked for the discounts to pay both accounts immediately over the phone, by card.

I was then told, no you only need to pay 1 account, don't worry about the other one, it has been closed. I then proceeded to tell you that I got TWO messages, one for each account, but you still chose to tell me that there is only one account to pay.

I had more conversions with you after that in order to gain my paid up letter and I asked again and you told me I don't have any other amounts to pay.

HOWEVER, you still show on my credit profile as an account in ARREARS, which is what I wanted to pay at the end of May.

In addition, you still took money from my account as a debit order for the account that I paid up over the phone. Every time I chase you for the refund, you hang up on me.

Here's what I WANT:

1: If I still need to pay the other account, I would like the same settlement I received or better, in order for me to pay it when I get paid end of June. Otherwise, please notify the credit bureaus that the account is paid up.

2: REFUND the money you took for the account that was already paid up.

I will not be running after you again. You've had your chance to threaten me with legal proceedings. This is now my chance to return the favor if this is not sorted as a matter of urgency.