POOR ADMINISTRATION AND UNHAPPY CUSTOMER

I've just recently joined African Bank and I opened an account with them online which wasn't a rather pleasant experience because I sent them a copy of my ID which they asked me to do and post sending it I was told it's not clear I was then redirected to the nearest branch so that they can finalize my application. I then gladly did that at the Dobsonville Branch and I got my card which to me meant that it should be updated onto the African Banks system because it doesn't make sense for me to get my card but I still have about more than 10 calls a day from different numbers from the African Bank head office requesting that I should send them my ID copy so that they can finalize my account to be active. I have told the people that call me to contact the Dobsonville branch to help them to get my ID copy since I'm in no position to send them a new copy because the one they asked me to send them I was told it's not clear enough. So post me telling one of the consultants on Tuesday that they should contact the Dobsonville branch for them to get my ID copy because I can't go to any internet cafe to scan to them a new copy I tried to log onto my Internet banking so that I can do payments and unfortunately I have forgotten my password so I tried to reset my password and now the system is telling me that they don't have a number that links to my ID, which means there is someone who decided to delete my number because I have not been receiving any calls and I don't get an OTPs post me talking to the consultant who I told to contact Dobsonville to get my ID copy because I'm tired of getting more than 10 calls a day asking me about an account I have already which I feel that the institution is meant to have sorted out, instead they decided to delete my number from the system instead of them fixing their own mess of their unprofessional administration. Now I cant do any internet banking or telephone banking. NOW I WOULD REALLY APPRECIATE IT IF THIS COULD BE ATTENDED TO AS A MATTER OF URGENCY BECAUSE I CANT BE GOING TO THE BRANCH OR GOING TO THE INTERNET CAFE TO DO SOMETHING WHICH I HAVE ALREADY DONE WHEN I WAS ASKED TO DO IT .CAN SOMEONE FROM YOUR MANAGEMENT SIDE DO SOMETHING FOR THIS TO BE FIXED ITS NOT MY PROBLEM THAT YOUR PEOPLE ARE NOT MANAGING THEIR ADMIN IN THE RIGHT WAY. I HAVE PAYMENTS THAT I URGENTLY NEED TO DO BEFORE SUNDAY SO MAY YOU PLEASE FIX THIS ASAP. I'M A NEW CUSTOMER WHO IS NOT HAPPY AT ALL DUE TO ALL THIS NONESENSE THAT SHOWS THAT ME THAT YOUR CUSTOMER SERVICE IS NOT TAKEN SERIOUSLY. THE REASON WE HAVE CELLPHONE BANKING AND INTERNET BANKING IS FOR US TO BE ABLE TO DO OUR BANKING EASIER.