Policies and procedures that makes no sense

<p>I have a credit card with African Bank, i have had this card for just over 2years, and it has now expired. On saturday I went to the an African Bank branch to get a new card. On arrival at the Southdale branch, I was advised that I would need ID (which i had), proof of residance and 3 month bank statement (which I did not have), and was told sorry there is nothing they can do without these documents.</p> <p> </p> <p>To me this makes no sense as why would you need these documents for an existing account. i have renewed bank cards and credit cards previously at real banks without any hassel at all. Most bank even deliver your new cards to you in person.</p> <p> </p> <p>I am not sure if they just werent in the mood to help me so i was told all this nonsense, just to get rid of me, because no effort was made at all to assist me. Every month they debit me without fail for this account but i have no benefit from it.</p>