Please train your ****** to write notes!!

This is the 3rd complaint in less than a month - train your staff to make note. A simple request was given to send me banking details to pay my installment. the person at you collections department refused - yet the option is available on your website. I have a new account that does not allow debit orders - its in my full right to have any account I like and pay my accounts with no debit orders. yet your staff does not respond and the only idiots that call is call Centre staff that does not make notes and call during peak hours when client drives to work and home. SEND ME BANKING DETAILS TO PAY MY INSTALLMENT!!!!! And please don't respond to hellopeter with your lies again about calling and not getting hold of clients because I answer all calls all the time!!!!