SS
Sifiso S
1 reviews | Active since Nov 2017
21 Oct 2025, 21:35
Please Stop the Repeated Follow-Ups on My Application
I’m really disappointed with how African Bank keeps calling me nonstop about an application I made voluntarily. I understand my options and will proceed when I’m ready no need for daily calls. it as if you will give me a better interest rate. Customers deserve respect for their time and privacy. Please do better.
Helpful (0)
Replies (6)0
Replies (6)African Bank's replyOfficial
22 Oct 2025, 11:00Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply22 Oct 2025, 11:00
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
SS
Sifiso S's updateReviewer Update
22 Oct 2025, 11:17Good day,
I acknowledge that I have an active loan application with your institution. However, I would like to request that all communication regarding my application be conducted in writing only.
I do not wish to be contacted by phone call abou my loan application, SMS or email reminders are acceptable and appreciated, but I prefer not to receive any telephonic communication.
The basis of my concern is the repeated phone calls, which I find unnecessary and inconvenient. Please ensure my preference is noted on your system.
Thank you for your understanding and cooperation.
I acknowledge that I have an active loan application with your institution. However, I would like to request that all communication regarding my application be conducted in writing only.
I do not wish to be contacted by phone call abou my loan application, SMS or email reminders are acceptable and appreciated, but I prefer not to receive any telephonic communication.
The basis of my concern is the repeated phone calls, which I find unnecessary and inconvenient. Please ensure my preference is noted on your system.
Thank you for your understanding and cooperation.
SS
Sifiso S's update22 Oct 2025, 11:17
Reviewer Update
Good day,
I acknowledge that I have an active loan application with your institution. However, I would like to request that all communication regarding my application be conducted in writing only.
I do not wish to be contacted by phone call abou my loan application, SMS or email reminders are acceptable and appreciated, but I prefer not to receive any telephonic communication.
The basis of my concern is the repeated phone calls, which I find unnecessary and inconvenient. Please ensure my preference is noted on your system.
Thank you for your understanding and cooperation.
I acknowledge that I have an active loan application with your institution. However, I would like to request that all communication regarding my application be conducted in writing only.
I do not wish to be contacted by phone call abou my loan application, SMS or email reminders are acceptable and appreciated, but I prefer not to receive any telephonic communication.
The basis of my concern is the repeated phone calls, which I find unnecessary and inconvenient. Please ensure my preference is noted on your system.
Thank you for your understanding and cooperation.
African Bank's replyOfficial
22 Oct 2025, 11:30Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply22 Oct 2025, 11:30
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
SS
Sifiso S's updateReviewer Update
22 Oct 2025, 11:35I hear you, I still do not wish to answer calls from african bank I dont see how confirming my identityover the phone will make you stop calling , let me rather go and cancel loan application and give you no reason to constantly call my number. I thinknthat fair enough.
SS
Sifiso S's update22 Oct 2025, 11:35
Reviewer Update
I hear you, I still do not wish to answer calls from african bank I dont see how confirming my identityover the phone will make you stop calling , let me rather go and cancel loan application and give you no reason to constantly call my number. I thinknthat fair enough.
African Bank's replyOfficial
22 Oct 2025, 12:22We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Your African Bank Support Specialist team
0861 111 01
Your African Bank Support Specialist team
0861 111 01
African Bank's reply22 Oct 2025, 12:22
Official
We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Your African Bank Support Specialist team
0861 111 01
Your African Bank Support Specialist team
0861 111 01
African Bank's replyOfficial
22 Oct 2025, 12:22I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
0861 111 01
Your African Bank Support Specialist team
0861 111 01
African Bank's reply22 Oct 2025, 12:22
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
0861 111 01
Your African Bank Support Specialist team
0861 111 01
