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elsabewest E

1 reviews | Active since Dec 2011

24 Apr 2017, 13:57

PLEASE STOP sending me SMSes with other people's personal and account details

<p>Although I have contacted the bank twice, making them aware of their erroneous SMSes, I am STILL receiving SMSes pertaining to OTHER customer's accounts. Not only is this an inconvenience for me, but shows GROSS negligence on African Bank's part. These SMSes contains other clients' personal information and account status'. I've received notices of payments not made, credit card instalments or limit increases, today they are asking me, apparently my name changed to MR MC HL***, whether I would still like to receive my statements via POST...? Does anyone grasp the seriousness of this?? Clearly the bank does not care. Please remove my contact number from ALL customers that is NOT ME!!!! I am receiving SMSes for about eight different individuals. ALSO, kindly explain to your collections departments that this is INDEED something that NEEDS TO BE FIXED, as both times they were really nonchalant about the situation. It's a DISGRACE! How am I supposed to feel about the security of my details when they just BROADCASTS it to any number they can find?? How can a bank allow this to happen?</p>

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Replies (1)
African Bank
African Bank's reply25 Apr 2017, 11:51
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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