Please refund me

African Bank decided to over debit me with a complete 392.00 for a credit card.. I called in to the collections department and spoke to Siphiwe on the 20-11-2017 who was of great assistance and logged a query to close the account after me being over debited.. however days went by and I haven't received the refund into me personal account where they made the error I called again and got through to a consultant who was very unprofessional and treated spoke to me as if I'm a friend Emma.. She promised to log a request for the refund for me and as per normal I would receive an sms which I havent received cause clearly Emma does not consider her clients she never done it... A week later I than spoke to another consultant i actually forgot her name she was also helpful thou and logged a query for me... She has explained to me that the refund went into my personal loan account which is in arrears.... I understand its process however on my loan account I already have arrangements in place and would like this paid back to my account cause as per my understanding they have to contact the client and notify the client about it which was not done and that was not in my budget. days went by and as per query logged they promised to get back to me on the 06-12-2012 which did not happen.. Can I please have my 392.00 refunded back into my Absa Bank account...