Please let me pay my loan and credit card back or remove the flag on my name

Good day, I had a loan with African bank back in 2012 which I failed to pay back because of retrenchment. I submitted all the retrenchment letter that we required African bank required from me. But up to so far I am still having a flag on their records even though I was told that in case of retrenchment the loan will be cancelled.

Now I even took a stand to switch my salary to African bank because I really wanted be work and sort out the matter with them

I really don't mind paying them back now because I am working and financially stable.

All I am asking them is to pay whatever amount that I am owing or the FLAG be removed. My name is Madisha MF, ID no: ***