Please explain

African bank can you please explain: I app**** for a loan online on the 3rd of April, on the 4th of April someone phoned me to go thru the contract with me as I have been approved (words of your consultant) we did the contract and he said that he will send my contract. I asked him specifically if this is just a pre approval or is it a definite approval, he assured me that the loan was definitely been approved and has been send thru for payment. I phoned again yesterday afternoon as I have not yet received my contract and they lady I spoke to also confirmed that the loan has been approved just waiting for payment.

When I phoned this morning 5 April to find out why I have not yet received my contract the consultant informed me that the loan application is thru for final processing and they will notify me with a final answer hopefully during the course of the day.

Please can you explain how the loan could be approved yesterday and confirmed by two consultants (you welcome to listen to the phone calls) and suddenly today its not been approved yet. The consultant that did my contract yesterday said the money will reflect in my account by today because I am a African bank customer, yet today there is no answer on my application or approval today!!!!