AS
Andrew S

1 reviews | Active since Mar 2009

28 Aug 2025, 09:17

Please e-mail ...No calls ... Harassment.

I see on my latest payment that you have reverted the payment due to the original qmounts. This is not according to our last conversation. I have been blocking your calls because you keep harrassing me. I would far rather communicate in e-mail. I can only afford R7000 in debt and all my accounts are in arrears because you rejected my credit life claim whilst I was unemployed. nobody bothered to send me an e-mail whilst I was unemployed for 8 months.

If you phone me I will block your call. Please as a final warning, I do not do telephonic conversations and my agreement with my debt counsellors should still be ineffect. Do not phone me during this time as I have work to do. Send me an email and I will respond to you in writing. I will only accept written communication. I am not payming more. You have been unfair to me whilst I was unemployed. I did not choose to be unemplotyed. My former company put a restraint of trade against me. It is worse than being retrenched or dismissed. Please recorrect your accounts to state the amount that i was paying during debt review.

0
Replies (3)
African Bank
African Bank's reply28 Aug 2025, 10:39
Official
Thanks for speaking up and calling us out. In order to address your Hello Peter complaint, we need to ensure we protect you and follow the procedure we use to identify and verify our customers.

Your African Bank Support Specialist team
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AS
Andrew S's update05 Sept 2025, 14:24
Reviewer Update
As you have not adhered to my complaint in writing I will continue to block calls until futher notice.
African Bank
African Bank's reply05 Sept 2025, 14:33
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
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