CG
Charmaine G
1 reviews | Active since Dec 2010
14 Aug 2023, 11:58
Please add my second name to my profile
It seems as an African Bank customer all queries must be escalated to HelloPeter for one to get any service or a query resolved.
I emailed *** and cc *** on the 25th of July. Today is the 14th of August and not one agent has even acknowledged my email. I emailed a copy of my ID so that you can include my second name and initial to my profile. This investment account was opened in 2021 and I am not sure why only one first name is reflected instead of both. I need my second name to be added to my profile.
At the moment only my first name (Charmaine) is on my profile, please edit this.
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Replies (6)0
Replies (6)CG
Charmaine G's updateReviewer Update
14 Aug 2023, 13:23This is not the first time I am told you tried to call even your Twitter(X) team said the same thing yet I did not receive any missed calls, my phone is next to me and it didn't ring once!
CG
Charmaine G's update14 Aug 2023, 13:23
Reviewer Update
This is not the first time I am told you tried to call even your Twitter(X) team said the same thing yet I did not receive any missed calls, my phone is next to me and it didn't ring once!
CG
Charmaine G's updateReviewer Update
14 Aug 2023, 14:23My phone has been in my hand for the past hour??? Please call me for real as I don't have airtime to call you call centre after I sent an email request over two weeks ago!!! Why am I getting other calls except yours?
CG
Charmaine G's update14 Aug 2023, 14:23
Reviewer Update
My phone has been in my hand for the past hour??? Please call me for real as I don't have airtime to call you call centre after I sent an email request over two weeks ago!!! Why am I getting other calls except yours?
CG
Charmaine G's updateReviewer Update
14 Aug 2023, 15:22Call me on my sister's number ***. I have just received another call on my *** number so I am not sure why your calls are not coming through
CG
Charmaine G's update14 Aug 2023, 15:22
Reviewer Update
Call me on my sister's number ***. I have just received another call on my *** number so I am not sure why your calls are not coming through
CG
Charmaine G's updateReviewer Update
14 Aug 2023, 19:22Please respond to my email sent on the 25th of July 2023 where I attached a copy of my ID as well!
CG
Charmaine G's update14 Aug 2023, 19:22
Reviewer Update
Please respond to my email sent on the 25th of July 2023 where I attached a copy of my ID as well!
African Bank's replyOfficial
15 Aug 2023, 08:54Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply15 Aug 2023, 08:54
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
CG
Charmaine G's updateReviewer Update
15 Aug 2023, 10:05Please can someone call me back on ***? I have changed phones and added African Bank on the safe call list because for some reason TrueCaller added you to the Spammer list. I tried calling your call centre and had to hold for almost 7 minutes, running out of airtime.
CG
Charmaine G's update15 Aug 2023, 10:05
Reviewer Update
Please can someone call me back on ***? I have changed phones and added African Bank on the safe call list because for some reason TrueCaller added you to the Spammer list. I tried calling your call centre and had to hold for almost 7 minutes, running out of airtime.