Pillar to Post for two weeks!!!

On the 24/05/2021 I app**** for a loan at one of African Bank branches . They took all the paperwork said and gave me the amount I qualified for, and put the debit order in the system saying head office will call me. 25/05/2021 I received an sms saying my papers are not clear they need bank statement. I went to their branch and gave the 3 months bank statement. On 26/05/2021 another sms saying my papers are not clear they need latest payslip. I printed it and took it to the branch. 27/05/2021 another sms saying they need Employment Confirmation, I called my HR and they emailed me the letter which I then sent to the branch. 28/05/2021 another sms saying they need a Variance Letter. Then I called your head office and while I was on the call explaining my dilemma a call came through from African Bank. It was a lady from the Review department she said she needed the variance letter because my salary was not the same. I didn't understand because my gross is the same and I explained to her that my nett fluctuate because I do overtime and it's stated on the payslip. She insisted she needed a variance letter with a compost stamp. Well I now had to email my payroll to get the variance letter which I then forwarded to the lady she said it was the last thing they need from me. I heard nothing from them after that, the lady from the branch contacted me and said they will do the payment that day. On Monday afternoon I received another sms saying they need papers for Credit Life which I had no idea what that was!!! So on 02/06/2021I went to the branch in town which I was using previously and I complained and explained my dilemma they sent an email to Head Office telling them about the Credit Life paperwork. Then in the evening I receive another sms still requesting Credit Life papers. I am really disappointed with African Bank I have a long-standing relationship with them and I feel they are treating me like a ******** on top of that sending me from pillar to post for nothing!