Phone hung up in my ear

I logged a request on friday for a call back due to the fact that I recently lost my job. I got a call on Saturday from a lady saying there is nothing she can do I must go to the branch with the dismissal letter and I'd copy. <br> Today I get another call from another lady who speaks sepedi. I told her I got a call on Saturday and I will go to the branch with the documents the other lady said I should take to the branch to make payment arrangements. The next thing she hangs up the phone in my ear. I have worked in a call center before and this was not allowed where I worked or maybe that's how African Bank consultants are trained, it's bad attitude towards customers. I have never sefaulted on any of my loans but now I get bad attitude from your von sultanas because I want to make arrangements