Perthetic Service!

I am furious at the service of African Bank. <br> I have changed banks & African bank was informed of the change for my debit order. When i called, they said they havent received the change from my new bank. I then gave it to them. they then tell me my debit order for Nov ws not recvd - i then gave permission to debit my acc 01/12/15 & they sd it will be debited again 20/12/15 for dec, i agreed. when trying to access my acc i found out i was in arrears. when calling, I spoke to Ingrid who told me that they did not recv Nov pmnt. they did debit my acc 01/12/15 but then didnt debit my acc 20/12/15. she then tells me i need to make sure i have money in my bank for them to debit.<br> I dont have to justify but if i make arrangements for them to debit, of cos there will be money in my account!!!<br> I refused to speak to her any further and then was handed over to Sam Makgoka who told me it will be investigated, i insisted he listen to both calls and supply feedback. <br> I waited 24hrs as per turnaround time, and when i didnt get a call back, i called and Sam was not available, i left a message asking him to return my call, its 2hrs later, i call back and Sam is on lunch...im disgusted!