PERTHETIC SERVICE

So i owe African Bank money. my account is in arrears due to some changes on my account. they call me to say what the problem and i advise them my financial problem. All considerate they say you tell us what u can afford. we agree to an amount. Im happy.... same day a Tracer comes to my house. African bank rep. sing another story and increases my installments. says this will be my amount until account is complete. In happy. then today a very rude and inconsiderate heartless person from African Bank call center ********** 500 NONTLANTA was her name if im spelling correctly. and increase my instalments out of my budget. says doesnt matter what the tracer agrees on. this is your instalment even if you can afford it or not. and every 3 months i must call and make arrangements. and what ever tracer say and signed could take up to 3 months for them to actually send my sign docs in. So please tell me WHAT THE HELL IS THE POINT OF SENDING A TRACER and waisting my time for them to come to my house in my private time. NONTLANTA was abrupt and unproffesional and felt like i was being forced and harrased and not considering my financial problem. she then says to me to make sure theres a R50 or R200 in my account for them to debit now to see that this is my bank account and i must go into a branch and pull a statement and scan and pdf it to her. IS SHE STUPID OR INSANE. i dont have time for that. i feel AFRICAN BANK has no heart to people that has a financial problem and just want there money. im not saying i dont want to pay. im saying to them this is what i can afford for now. but no NONTLANTA wanted nothing to do what i had to say.people if a tracer come to your house. dont sign. u waisting your time as rude people like NONTLANTA will still call you and threaten you for high installments. PROBERBLY NOTHING IS GOING TO COME FROM THIS COMMENT IM POSTING. but just needed to vent and make public aware AFRICAN BANK agents are perthetic and has no heart when it comes to helping there clients out when they in a state of financial problems. I REALLY DO HOPE AND PRAY A MANAGER OR SOMEONE HIGHER POSITION IN AFRICAN BANK can call me and arrange a more affordable amount. because now in back in the same boat.