Pending Payment

Item: African Bank
Rating: 1
Author: Ndivhaleni M

On the 21st of June I was sending money to someone on African Bank app, I went to paysharp it give me error twice and when I do immediate payment the money went through. Only to find out that both payshap says successfull but only on my side. I went to Africa bank on the 22nd June 2024 and nothing was done. On the 25th June 2024 I called in their call center and I was told to send statement for the person I was sending the money to just to confirm that she didn't get the money and I did send it. Even today on the 1st of July I haven't received my money back.

Helpful (0)

Replies (4)

African Bank's replyOfficial

01 Jul 2024, 11:48

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your Africanbank Support Specialist team
***

African Bank's reply01 Jul 2024, 11:48

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your Africanbank Support Specialist team
***

Ndivhaleni M's updateReviewer Update

01 Jul 2024, 12:06

Different agent everyday asking the same thing and after sending what they need, they will just keep quiet and I must do follow up again.

Ndivhaleni M's update01 Jul 2024, 12:06

Reviewer Update

Different agent everyday asking the same thing and after sending what they need, they will just keep quiet and I must do follow up again.

Ndivhaleni M's updateReviewer Update

01 Jul 2024, 14:39

Thank you I have received my money back.

Ndivhaleni M's update01 Jul 2024, 14:39

Reviewer Update

Thank you I have received my money back.

African Bank's replyOfficial

01 Jul 2024, 17:12

We're grateful for the opportunity to assist. Let us know if there's more we can do! ^Mash

African Bank's reply01 Jul 2024, 17:12

Official

We're grateful for the opportunity to assist. Let us know if there's more we can do! ^Mash