Pending Balance

I have a pending balance of R 531 as per AB rewards. I have received sms's stating that I can claim my rewards as i have paid them. When trying to claim I note there is a pending balance and no one at their Call Centres can assist! I have sent an e-mail to the rewards e-mail address given, but no one has bothered to address my concerns or even send a response to my e-mail. I consider this false advertising to be addressed to the Banking Council or some Consumer watchdog.