MK
Mpho K
1 reviews | Active since May 2011
22 Apr 2025, 12:30
Payment successfully processed whilst eskom was offline.
African bank processed a payment after trying to purchase electricity from my credit card whilst eskom was offline. Even now the amount hasn't been refunded since the 18 April 2025. FNB refunded my monies immediately after it validated that eskom was offline and not reachable.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
22 Apr 2025, 12:56Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply22 Apr 2025, 12:56
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
MK
Mpho K's updateReviewer Update
22 Apr 2025, 14:12I wait to long on call and no answer. Call me again.
MK
Mpho K's update22 Apr 2025, 14:12
Reviewer Update
I wait to long on call and no answer. Call me again.
African Bank's replyOfficial
22 Apr 2025, 14:57Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply22 Apr 2025, 14:57
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
MK
Mpho K's updateReviewer Update
23 Apr 2025, 10:35Not really happy how this is handled. This is just a daily *******...
MK
Mpho K's update23 Apr 2025, 10:35
Reviewer Update
Not really happy how this is handled. This is just a daily *******...
African Bank's replyOfficial
23 Apr 2025, 10:58Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply23 Apr 2025, 10:58
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team