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Bonginkosi T
1 reviews | Active since Feb 2024
26 Feb 2024, 14:33
Payment option not working
I transferred an amount from my African Bank account to my Investec bank account because I needed to pay for my son's school fees. I did an immediate payment. After 5 hours the amount doesn't show on my Investec Bank account. I called Investec Bank and ensured that the problem is not on their end. African Bank only told me when I called them after 5 hours that they have a system problem and their upgrading the platform. I needed to pay the school fees today. I was embarrassed when I had to tell the administrator that I can't pay the school fees. African Bank should tell their costumers when there's technical issues.
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Bonginkosi T's updateReviewer Update
27 Feb 2024, 09:51I still have not received any assistance. I still don't have my money as yet. I am not only disappointed, but I am ****ed. I spoke to the finance team, and I am still waiting for correspondence. I do not think African Bank's employees understand the meaning of urgency.
BT
Bonginkosi T's update27 Feb 2024, 09:51
Reviewer Update
I still have not received any assistance. I still don't have my money as yet. I am not only disappointed, but I am ****ed. I spoke to the finance team, and I am still waiting for correspondence. I do not think African Bank's employees understand the meaning of urgency.
BT
Bonginkosi T's updateReviewer Update
28 Feb 2024, 06:44I'm now ****ed!!! I've sent money from my African Bank account to my Investec Bank on the 26th. I did an instant payment and the amount hasn't reflected. I'm literally annoyed because I've been calling and getting no help whatsoever. I'm really ****ed off. I needed to use the money for my son's school fees. As soon as I get my money I'm definitely closing this account and my partner's account. If you can't work properly as a financial institution then stop. People at African Bank do not understand urgency. I'm definitely telling everyone around me and my social media platforms to not open an account with African Bank. Stop apologising for the inconvenience amd fix your weak systems.
BT
Bonginkosi T's update28 Feb 2024, 06:44
Reviewer Update
I'm now ****ed!!! I've sent money from my African Bank account to my Investec Bank on the 26th. I did an instant payment and the amount hasn't reflected. I'm literally annoyed because I've been calling and getting no help whatsoever. I'm really ****ed off. I needed to use the money for my son's school fees. As soon as I get my money I'm definitely closing this account and my partner's account. If you can't work properly as a financial institution then stop. People at African Bank do not understand urgency. I'm definitely telling everyone around me and my social media platforms to not open an account with African Bank. Stop apologising for the inconvenience amd fix your weak systems.