Payment not reflecting

Good day my name is Zane

I Took out a consolidation loan at African bank some months ago at The Randfontein branch,so the lady who helped me on the day made my debit order day for 10th of every month for what reason I don't know because I get paid on the 25th of every month

I've never noticed that the debit order day was for the 10th of every month until recently when money was paid into my account on the 13th of June

My problem that I'm having is that up until today that payment is Stil not reflecting on African banks system I've send my bank statements showing that the money was deducted from my account it's been 2weeks and this query of mine is still not solved

Please I need this matter to be solved asap

I even phoned my bank to make sure that the debit order went Off successfully and it did