Payment Made on 7 February – Proof Sent Multiple Times, Still Not Reflected

I am extremely frustrated with the lack of assistance received regarding a payment of R1500 made on 7 February 2026 under the name Marcell Van Der Westhuizen.

The payment was made using the “Pay Now” option provided on the statement. The system-generated reference was ***. The payment was authorised on 7 February 2026 and reflects on the bank statement with an effective/post date of 10 February 2026.

Since then, we have emailed the proof of payment multiple times. Each time, we receive an automatic response confirming that the email has been received. However, when we follow up telephonically, we are repeatedly told that no proof of payment was sent.

This is extremely frustrating as we have comp**** fully and have proof that the emails were delivered. It feels as though the matter is not being properly attended to.

We are simply requesting that the payment be located and correctly allocated.

We would appreciate urgent assistance in resolving this matter.