Payment made never received

On the 21st of sep 2025 i made a payment to my spouse sam bank from african bank to african bank the money doesn't reflect on his side monday morning i went to the Branch in Kimberley they logged a call Tuesday the same Wednesday was a holiday thursday they logged again n 48 hours waiting period this is friday they logged again 48 hours . This is a useless bank. No one can tell me where my money is, how many people are they doing in like this why they cant reverse the payment they only can know but they just don't answer us! This is so irritated because this is my money african bank will not explain to my children why i cant buy them food pathetic.