RR
Roxanne R
1 reviews | Active since May 2021
10 Oct 2025, 10:21
Payment made, consultants saying I am lying
I made a payment to my African Bank My World Card before the end of September 2025
Their consultants had blocked my credit card and I am unable to check the balance on it
I got a call to say that the payment was supposed to be made to my credit card and not my my world debit card. The consultant from African Bank transferred me to their virtual telephone system to transfer the my world payment to my credit card as I was unable to access it ontheir online platform or their app. It shows on my statement that a payment was made from my my world account but the consultants are still chasing payment for my credit card.
An internal investigation needs to be done. You call me and accuse me of not paying when the problem is on your side!
From now on I want all my correspondence in writing via email. Stop calling me all day to argue. Investigate this on your side and sort it out! Where did my payment go to???
Helpful (0)
Replies (9)0
Replies (9)
African Bank's replyOfficial
10 Oct 2025, 10:30Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we we’re required to verify our customers telephonically before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply10 Oct 2025, 10:30
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we we’re required to verify our customers telephonically before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
RR
Roxanne R's updateReviewer Update
10 Oct 2025, 10:40I am unable to be on my phone during office hours this is why I said to email me.
RR
Roxanne R's update10 Oct 2025, 10:40
Reviewer Update
I am unable to be on my phone during office hours this is why I said to email me.
African Bank's replyOfficial
10 Oct 2025, 10:47We're serious about keeping personal information safe. However, to do this we we’re required to verify our customers telephonically before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply10 Oct 2025, 10:47
Official
We're serious about keeping personal information safe. However, to do this we we’re required to verify our customers telephonically before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
RR
Roxanne R's updateReviewer Update
10 Oct 2025, 10:52This concern has been ongoing, please stop with the back and forth, escalate my query and do your internal investigation!
RR
Roxanne R's update10 Oct 2025, 10:52
Reviewer Update
This concern has been ongoing, please stop with the back and forth, escalate my query and do your internal investigation!
African Bank's replyOfficial
10 Oct 2025, 11:02In line with the Protection of Personal Information (POPI) Act, we are required to verify certain information before discussing or resolving account-specific details. This is to ensure your personal information is kept safe and secure.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply10 Oct 2025, 11:02
Official
In line with the Protection of Personal Information (POPI) Act, we are required to verify certain information before discussing or resolving account-specific details. This is to ensure your personal information is kept safe and secure.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
RR
Roxanne R's updateReviewer Update
10 Oct 2025, 11:04Then why is your automated system also not working. I requested to chat to a consultant and no one is responding. There is always issues but no one is resolving my query
RR
Roxanne R's update10 Oct 2025, 11:04
Reviewer Update
Then why is your automated system also not working. I requested to chat to a consultant and no one is responding. There is always issues but no one is resolving my query
African Bank's replyOfficial
10 Oct 2025, 11:31Please note that our automated system is currently operational; however, due to high volumes of requests, it may take longer than usual to connect with a consultant.
We appreciate your patience and understanding regarding the verification process.
Your African Bank Support Specialist team
***
We appreciate your patience and understanding regarding the verification process.
Your African Bank Support Specialist team
***
African Bank's reply10 Oct 2025, 11:31
Official
Please note that our automated system is currently operational; however, due to high volumes of requests, it may take longer than usual to connect with a consultant.
We appreciate your patience and understanding regarding the verification process.
Your African Bank Support Specialist team
***
We appreciate your patience and understanding regarding the verification process.
Your African Bank Support Specialist team
***
RR
Roxanne R's updateReviewer Update
10 Oct 2025, 11:33Noted but please start the investigation on your end because it looks like since you cannot find my payment that ***** has been committed by one of your consultants.
I am unable to take any calls during office hours as I too have to work.
I am unable to take any calls during office hours as I too have to work.
RR
Roxanne R's update10 Oct 2025, 11:33
Reviewer Update
Noted but please start the investigation on your end because it looks like since you cannot find my payment that ***** has been committed by one of your consultants.
I am unable to take any calls during office hours as I too have to work.
I am unable to take any calls during office hours as I too have to work.
African Bank's replyOfficial
10 Oct 2025, 11:42In line with the Protection of Personal Information (POPI) Act, we are required to verify certain information before discussing or resolving account-specific details. This is to ensure your personal information is kept safe and secure.
When you are available to take a call, please contact us at ***or let us know a convenient time for our team to reach you. After verification, we will be able to investigate your payment thoroughly.
Your African Bank Support Specialist team
***
When you are available to take a call, please contact us at ***or let us know a convenient time for our team to reach you. After verification, we will be able to investigate your payment thoroughly.
Your African Bank Support Specialist team
***
African Bank's reply10 Oct 2025, 11:42
Official
In line with the Protection of Personal Information (POPI) Act, we are required to verify certain information before discussing or resolving account-specific details. This is to ensure your personal information is kept safe and secure.
When you are available to take a call, please contact us at ***or let us know a convenient time for our team to reach you. After verification, we will be able to investigate your payment thoroughly.
Your African Bank Support Specialist team
***
When you are available to take a call, please contact us at ***or let us know a convenient time for our team to reach you. After verification, we will be able to investigate your payment thoroughly.
Your African Bank Support Specialist team
***