Payment Holiday

Hi<br> <br> I recently received a sms stating that I can apply for a payment holiday of which in all my time at African Bank never happened. I went into the branch and spoke the consultant and he was helping another customer. I asked him the number for the call centre as I told him that I needed a payment holiday in November. I call the call centre and was informed that it may or may not be possible and that it is not guaranteed that my request will be successful and it is only valid in the month I received the sms.<br> <br> Herewith please I need to apply for a payment holiday in November.<br> <br> Your assistance will be appreciated.<br> <br> Regards<br> Byron <br> <br> P.S Please contact me at 12h00 as that is my lunch hour.