Payment break automated

Item: African Bank
Rating: 1
Author: Lisa T

I took out a huge loan with African bank and was told after a year I qualify for a payment break. I called today only to hear it's automated and you need to wait for a payment break when they choose to give it to you. What is the point? Surely you request a break if you need it? Such bad advertising and false promises

Helpful (0)

Replies (2)

African Bank's replyOfficial

04 Jul 2018, 08:30

Hi Lisa,

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply04 Jul 2018, 08:30

Official

Hi Lisa,

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's replyOfficial

17 Jul 2018, 15:02

Hi Lisa,

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

***

African Bank's reply17 Jul 2018, 15:02

Official

Hi Lisa,

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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