Payment Break

I am writing this with great disappointment. I called the Call Centre to request a Payment Break on my Loan due to the current lockdown and was advised that I can only have a break once per annum which I fully understand, as much as I have utilised this option in Dec 2019 however, I will not be able to make ends meet for the current month and has requested my Loan to be extended by one month which I’m aware that all fees and interests remain my obligation. I will reverse the account if my request cannot be met which again will negatively affect my Credit score rating and payment history. Please find a resolution for me!