payment break

I've been a client for over 6years has not missed a single payment yet I get told I can't get a payment break everybodyelse I know got even when they were in arrears I'm highy upset for all the years I've been a loyal customer to want to tell me I must mk a payment arrangement when there is payment breaks avail and I meet all the requirements makes me sick that I won't even consider u guys in the future and everyone I knw I will tell them of the **** expierence and if nothing is done now believe me I will take it further