Payment arrangement letter refusal

<p>I made a payment arrangement with the consultant Khanyisa Xulu at their call centre and I asked him for a payment arrangement letter and he said that the bank does not issue such documents but they can send me an sms. I have a possible job offer on The 20th January 2017 which means I can repay my debt now. I need urgent assistance please Contact me on ********** 465.</p> <p> </p> <p>This is surely unfair practise towards myself as a customer who is taking responsibility for the debt owing to them, I should be able to get a letter. I requested to speak to a manager he put me on hold and then returned to advise no Manager is availbale on the floor and further provided me with a number for consumer advocacy 011 ********** or 011 ********** which both numbers do not exist?</p> <p> </p> <p>kindly assist me in having this issue resolved.</p> <p>thank you </p>