Pathetic, unhelpfull, uninformed and over all poor service

<p>Yet another follow up on my previous review. This morning I received yet another phone call from African bank. I was told by the lady on the other end of the line, that my loan application is taking so long because they still need some of my documents to be submitted. After I told her that according to the African bank website, it shows that all my documentation was received succesfully and all is in order - SHE HAD ABSOLUTELY NO IDEA HOW TO RESPOND !!! Because yet again African bank was lying to me to save their own skins. How stupid do you think your customers are African bank ??? Unlike you I do my homework BEFORE I try to resolve a problem ! Shortly after I received a sms from African bank, stating that my query has been processed succesfully. Succesfully according to WHOM AFRICAN BANK ????? It is now more than 24 hours after my first review, and 6 days after my loan application, I AM STILL WAITING FOR YOUR ANSWER AFRICAN BANK ???? Clearly a HelloPeter review is not enough, if I do not get a valid answer and or explanation from African Bank before COB on 12/10/2016, I will involve ALL possible forms of social media.</p>