PATHETIC "SERVICE" shame on you

Very bad service, going through Covid and being put on short time, I requested the bank to bring down my debit orders, it wasn't done, eventually, I went and saw someone inside a branch who helped me. However, this person after 3 months never made contact with me again although I reached out to her. Then in Jan, I open another bank account called African Bank gave them the details made a payment commitment. Receiving a call from a law person that said he was sent by African bank to come and see me for payments arrangements. I told him but I have proof of all my SMS's that a commitment was made. Again didn't go off this month, same threatening calls. I then went through my bank details well well well, they have incorrect bank details and no knowledge of my SMS's. Now how do I receive an SMS from your company and you don't have a recording so fit! this is pathetic. The lady has now taken down my details again.