Pathetic service from Insurance Department - African Bank

Very quick to approve a loan. Then when you become unemployed due to the riots and have lost everything you worked for in 47 years, they ignore you like a stop sign. It has been 5 months that I am trying to claim from the insurance, that I took out to cover me when I get unemployed, My emails are being ignored and are getting threatening phone calls. Now I wonder, is it because I am not African, but a South African, or what would the reason be? Please explain to me why are you ignoring my plea to claim from the insurance for unemployment?