Pathetic Service from African Bank employees

African Bank has promised to call me back within 24 hours,haven't received any communication since Monday and there's no resolution to my query. This is really frustrating 😡

African Bank is playing games and no one is calling me back since Monday and today is Friday. I visited one their branches and spent my lunch hour, was put on the phone.

The call lasted 40min and the consultant just gave me the same answer that I have been getting for the past few months, blaming me for my financial situation and telling me that I'm responsible for my accounts. I find that very offensive and I'm really frustrated by this pathetic Service

African Bank is still not getting back to me and still no resolution on the query that I made last week Monday the 3rd of February 2025. This has been a frustrating experience.

I did receive a call after 17:00 on Friday the 7th but there was no solution/resolution because the people that could solve the issue, had already gone home. I was expecting that on Monday I would get a call or some sort of communication but nothing came. I called in and I was told that the matter was escalated (that's always the case, without anyone ever getting back to me)

This is frustrating and I told the African Bank consultant about the experience that took place when I was doing a follow up on the query. I felt victimised and abused by the African Bank employees, because of my financial situation. The consultant kept telling me that it is my obligation to pay off my debt and making sure that the bank removed/change me from staff. It has been 30 months(just over 2 years) since I left African Bank and I was never removed from African Bank staff, causing this whole problem of being unable to make arrangements with the collections department.

I hope that African Bank can take this matter seriously and someone can get back to me. It has been 7 days without any resolution and it causing more problems to my financial situation .😭 . I know that African Bank can do better than this.

It is so disappointing to see that African Bank does not take my request seriously, no sense of urgency in dealing with the matter.

Yesterday I received a call from the bank advising me that the matter will take 7 working days from yesterday. I did tell the consultant that I do not expect that because it was already 8 days after submitting my request. She promised to call me back but there was no communication thereafter.

It is really unfair that I have to wait a further 7 days for African Bank's turnaround time, after I've waited 8 days without any communication from the bank. I had explained to the consultant, the financial harm that was caused by the lack of resolution to this matter. I would like to request the bank to take this matter seriously, show a bit of respect to it's clients even if they are not financially sound and are going through financial difficulties. I really feel victimised, disrespected and abused by African Bank employees because of my financial situation.