Pathetic service from African Bank

I app**** for a credit card with African Bank on the 19 September with an impeccable credit record. I was asked to "upload documents" on there portal over 50 times (the same documents over and over again). After calling in every day to find out the status and being told it is at the final stage of approval on the 30 September, I received an e-mail stating the application was declined. When I opened the letter explaining why it was declined, to my horror and shock, it was because African Bank did not "receive all the supporting documents", it even stated on the letter "bank statement upload failed", "payslip upload failed". How can a bank decline your application when there systems failed? Pathetic service, and pathetic platforms. They didn't even contact me telephonically to tell me these documents are outstanding.