1 reviews | Active since Nov 2022
Pathetic Service
I have a personal loan with African Bank They have been debiting my correct instalment amount from my account and for the past two months African Bank logged me as two months in arrears on my ITC
I called in and I keep getting told that they don't know know that happened I then called in and spoke to a collections/arrears department and she to could not explain to me how tis happened and I should speak to the customer care department. I called the customer care department and they refer me to the collections/arrears department
If this is not fixed with 24 hours and my ITC updated and corrected , I will have no alternative but to take legal action against African Bank
I have a impeccable ITC Record and have been maintaining it for years now, due to their incomptence this has now caused major issues on my ITC report and score
FIX IT NOW!
I am giving you 24 hours otherwise I will get in my car and drive to your offices and demand to see the CEO
Dont test me!
I am now being told that a separate request had to be requested from you to update my ITC.
So you make the mistake and now as the client I have to request for my profle to be updated
On more than one conversation with your office , I was informed that as soon as your have corrected your system and reversed the arrears, my ITC profile will be updated and corrected accordingly
What was not clear on my original complaint - I clearly said ITC to be updated and corrected
By sending me a letter saying the query is resolved etc.. does not mean anything
I want proof from African Bank that you have send the request all ITC Bureaus in South Africa to update my profile - I am giving you 24 hours
I am now being told that a separate request had to be requested from you to update my ITC.
So you make the mistake and now as the client I have to request for my profle to be updated
On more than one conversation with your office , I was informed that as soon as your have corrected your system and reversed the arrears, my ITC profile will be updated and corrected accordingly
What was not clear on my original complaint - I clearly said ITC to be updated and corrected
By sending me a letter saying the query is resolved etc.. does not mean anything
I want proof from African Bank that you have send the request all ITC Bureaus in South Africa to update my profile - I am giving you 24 hours