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sM
sipho M

1 reviews | Active since Jan 2019

17 Dec 2025, 15:18

Pathetic service

From one of your branches at Protea glen received a pathetic service regarding card replacement that I must pay R80 upfront fee to get replacement. My main worry is that it's an active account were the bank is charging me service rendering on my account on monthly basis as money is coming in ang going out on monthly basis. But it makes an freaking disappointment that the bank actually opening a new account to someone without no deposit in the account and give him a card but to the loyal customer that is being using the account on monthly basis I have to pay upfront fee to receive the card. The logic does not make sense I'm your customer but you give some a card without paying any cent into into. Presuming that they will use the account. At your branches door every aconsultant are asking if people want to open accounts and it's free of charge. My email sphmaleke@ gmail.com contact ***

0
Replies (11)
African Bank
African Bank's reply17 Dec 2025, 15:47
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.
Your African Bank Support Specialist team
sM
sipho M's update17 Dec 2025, 16:02
Reviewer Update
You are lying guys no one called me
African Bank
African Bank's reply17 Dec 2025, 16:54
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***
sM
sipho M's update17 Dec 2025, 17:06
Reviewer Update
Call was not received from Protea glen branch manager and service consultant for an apology of inconvenience cost as per conversation with Support team specialist regarding upfront fee payment
African Bank
African Bank's reply17 Dec 2025, 17:10
Official
We have escalated this matter to the Area Trade Manager, and they will contact you directly to address your concerns and apologise for the inconvenience.

Your African Bank Support Specialist team
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sM
sipho M's update18 Dec 2025, 08:36
Reviewer Update
Please note that I haven't received a call from Area trade manager. Would you treat that matter as an urgency to be resolved
sM
sipho M's update18 Dec 2025, 09:34
Reviewer Update
How long does it take to receive a callback from Area trade manager to contact me as it was indicated that the complain was escalated
African Bank
African Bank's reply18 Dec 2025, 09:39
Official
We sincerely apologise that you have not yet been contacted by the Area Trade Manager. Please be assured that we have escalated the matter as urgent.

Your African Bank Support Specialist team
***
sM
sipho M's update18 Dec 2025, 11:46
Reviewer Update
It noon the 18th December 2025 since I was promised that the escalation was done yesterday for Area trade manager to contact me. What does it mean ( escalated matter as urgent) but still not received any response
African Bank
African Bank's reply18 Dec 2025, 12:48
Official
The branch manager has contacted you to apologise for the service you received at Protea Glen Mall and has confirmed that your card replacement is scheduled for today at 3 PM at Glen Mall.

Your African Bank Support Specialist Team
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African Bank
African Bank's reply18 Dec 2025, 12:49
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
***