MN
Mangalani N
1 reviews | Active since Sept 2019
20 Sept 2021, 17:55
Pathetic service
App**** for a loan with African Bank on the 17th sent my documents 3 times on that day and still kept getting a message that I must send the documents. I went to the branch on Saturday gave the consultant all the documents even did a Debi check and was email the policy documents. Left the branch and got a message to say I must resend my documents. Till doday still getting the same message and I am being told they are doing a affordability check since Friday. The call centre is of no assistance even the branch. Why offer loans when your process is so inconsistent and delayed.
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Replies (4)MN
Mangalani N's updateReviewer Update
21 Sept 2021, 12:49Thabile called me but I could not talk I asked her to call back at 10 and she never did.
MN
Mangalani N's update21 Sept 2021, 12:49
Reviewer Update
Thabile called me but I could not talk I asked her to call back at 10 and she never did.
MN
Mangalani N's updateReviewer Update
21 Sept 2021, 13:01Got a call to say my application is approved and confirmed the debicheck. 5 minutes later got a message saying my application is unsuccessful due to my documents being outstanding. What kind of ******* is this. Why must this process be so tiresome. What documents are outstanding when I personally took them to the branch. This company has the worst customer service and there is absolutely no tcf I don't even think any of u know meaning of treating customers fairly.
MN
Mangalani N's update21 Sept 2021, 13:01
Reviewer Update
Got a call to say my application is approved and confirmed the debicheck. 5 minutes later got a message saying my application is unsuccessful due to my documents being outstanding. What kind of ******* is this. Why must this process be so tiresome. What documents are outstanding when I personally took them to the branch. This company has the worst customer service and there is absolutely no tcf I don't even think any of u know meaning of treating customers fairly.
MN
Mangalani N's updateReviewer Update
21 Sept 2021, 15:10This process is *******
MN
Mangalani N's update21 Sept 2021, 15:10
Reviewer Update
This process is *******
MN
Mangalani N's updateReviewer Update
21 Sept 2021, 15:16Just spoke to a consultant by the name of Nokulunga who could not tell me anything except that my application was declined because my documents were not complete. I've logged a complaint with the ombudsman for banking services. Maybe I will get answers.
MN
Mangalani N's update21 Sept 2021, 15:16
Reviewer Update
Just spoke to a consultant by the name of Nokulunga who could not tell me anything except that my application was declined because my documents were not complete. I've logged a complaint with the ombudsman for banking services. Maybe I will get answers.