Pathetic service

I needed a urgent loan with African Bank for medical reasons, I app**** for this on the 4th of January, I have been calling 3-5 times a day trying to get an update, speaking to different people who tell me a different stories with each call, no one can give me an update, I have laid numerous complaints with promises of someone calling me back, and of course no one calls back. I get given false information regarding this loan with every call I make. This whole thing has cost me more money in airtime than anything else. All I want is an answer Yesterday I receive a sms : Your credit application is in progress and we are busy with income and expense review, Our offer to you will be ready soon. When I called now I am told this is incorrect and that African Bank is still needing bank statements and pay slips, I have sent this numerous times. Does anyone actually know what they doing there??????????????????????????? 8 days to review documents, only to be requested over and over again?????????????????????????????????? This is unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Pathetic service!!!!!!!!!!!!!!!!!!!!!!!!