Pathetic service- Don't have any customer service or professionalism

I dont understand why a person will make a payment arrangement and then they still double debit you. If i could afford the full installment then that is what id pay but not African bank sends people to your house to make payment arrangements and dont hold to their end of the deal. Also why would you call me every second day if i have already signed for a payment arrangement? Like do you guys not care about your people or what is the issue here because i could be like the rest of the people and not bother to pay anything. Its not nice being bul**** by such a big bank that cannot stick to an arrangement. Also we are all suffering but your call center agents act like they own shares in the bank and speak to people like they want to. This is pathetic to say the least. I am also going to lodge a complaint with the Banking Ombudsman and the NCR.