MK
MATHATO K

1 reviews | Active since Jun 2015

25 Jan 2020, 13:48

PATHETIC SERVICE

I went to African Bank Diepkloof square today on the 25.01.2020 ,I rushed there to do some withdrawal on my investment and luckily I went in at about 12.55 while the door was open.When i got inside the one staff already logged off(Zama)while the other staff was preparing to log off ,I asked why are they logging off because its not yet 13.00 and on their door it shows that they close at 13.00.They told me they sorry they closed already and that I should go to Maponya or Bara Mall tomorrow.I said but im already in and they say that's the problem with black people they want to see the door closed .I said but it was not exactly 1pm and asked her to check on her computer after so much of arguing and insisting the other lady confirmed it was then 13.01 i said to her that clearly means i was here before 13.00.She said they want to go home and i must not pull the attitude with them .I asked for her name and she said her name was Zama .I dont believe Black people have to be treated like that.I work in a Bank and the principle is that you dont log out before the knock off time and if a client called 1 minute before you still put the interest of the client first and help the client.I AM SO DISAPPOINTED ON HOW WE BLACK PEOPLE ARE TREATED IN OUR BLACK AREAS.THE SERVICE IS PATHETIC

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Replies (1)
MK
MATHATO K's update05 Feb 2020, 21:47
Reviewer Update
Hello Peter you are so amazing,i rate you 100%.African bank called me same day with a sincere apology. I hope what happened to me will not happen to anyone.