Pathetic service at african bank alexandra plaza

<p>Went into African Bank plaza in Alexandra and received the worst service ever. I went for my three months statement at the bank however the consultant sent me back as it was not correct. Then I he had an issue with printing my e-mailed payslip as he was apparently not allowed to. I had to go into an internet cafe and pay when as there where facilities. At this stage I was irritated however remained calm. Told the consultant that lets leave the whole process and I'll go to a branch that is willing to assist me but he convinced me otherwise. He then proceeded and I was told to wait for about 5 to 15 minutes. This took at least an hour thirty minutes. I stood up to signal that I cannot wait any longer. He was assisting another lady. He made such a mess on that lady's application that he had to redo everything according to my understanding. I was at this stage taken over by a lady consultant who was too wratched for words. When I finally calmly expressed how I felt about the treatment she categorically said to me how is that her problem as she was servicing her clients and all of them where happy as I saw in the time I was in the branch. She also said that I was never her responsibility therefore not her client. No apology from her or even the manager. The manager (Faith) then approached and she explained the situation on how I felt however there still was no apology. When the male consultant was assisting me I kept on asking when Will all this be approved and he said same day, however the last picked up that my company was apparently did not exist in their system. After all that trouble the loan would not be approved. At this stage I was super irritated however kept calm. I am deeply disappointed with African Bank as a whole as these are the people they hire. People with no discretion, No mercy , no people attiquete at all. I was shocked beyond years. From 13H00 to 17H49 in the branch I'd rather go to a service provider that cares.</p>