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JR
Jason R

1 reviews | Active since Jan 2022

28 Feb 2023, 13:02

Pathetic service as usual

I honestly do not understand how this bank is still operating, a week and a half of daily phoning, uploading the same documents over and over again, calling to confirm that is has been received, getting confirmation of receipt only to be called AGAIN for the same documents. Your turn around time is pathetic Your customer services pathetic If I do not get a call by COB today I will report you to the OBDS

0
Replies (3)
African Bank
African Bank's reply28 Feb 2023, 13:15
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***
JR
Jason R's update28 Feb 2023, 13:33
Reviewer Update
So because your staff can not "identify" me via the OTP POP message they refused to help me now
I am done with African Bank!!!!!!!!!!!!!
African Bank
African Bank's reply28 Feb 2023, 13:55
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***