Pathetic Service as always!!! Very Unprofessional

Early last year i got a call from African Bank saying i qualify for a loan and if i have time i ca do a telephonic application to check, in which i did and the consultant then told me i qualified and i should take the required documents to any branch which i did, i took the documents to the Southgate Branch after doing that, i received no correspondence for 3 weeks and i was not given any feedback until i contacted them myself and was told it was declined without any reason or explanation and yet they were pushing me. how unprofessional that i must take out time from my business to do all this yet they cannot be professional enough to contact me and give me a reason for the loan being declined.

The consultant assured me that I should give them a chance to do the credit check and do the online application in which i did and i was told i qualified for R191000 this was now recently January 2019, i was advised to take the documents to any branch yet again and which i did, i was in a business meeting at the time and took it to Westgate Branch, the documents went for credit checks and the consultant said once it returns from credit department i should return and sign for payout.... Two weeks have passed,no calls nothing from yet another unprofessional African Bank, why call me and hassle me every ****** day for a loan you can never approve and without reason???? And why must i chase you people around like i am desperate for your money. I went today and i was told it was declined and i asked on what basis, no answer was provided and i asked why waste my time to drive all way while they could have called or sent me a text saying i was declined....

This is bull**** and i demand an apology and my name removed from your systems or mailing list or leads because you always wasting my time, i never want you people to call me again as i am not desperate for your ****ing money....