Pathetic service and ************

My wife and I decided to settle credit cards we took with African bank after we went through a patch. Upon our surprise to realise that the prices were purposefully inflated and logged calls to query this none of them have even to respond even thou I had stated on my mail that I will be taking this matter up with the Ombudsman. The purpose of logging the call was to allow them a right of response or rather clarify which they have failed dismally to address. Furthermore, when you call the call centres they give information that does not mate sense and when you interrogate the info you are told a call will be logged even thou they have failed to respond to the logged ones. African bank is ******** people and are operating outside of the realm of legality but use their interpretation of the law to exploit people. I have sent mails to their complaints and cexperience email addresses as advised by their call centres however they don't even bother to respond.