PATHETIC SERVICE AND POOR CUSTOMER SUPPORT

I have a loan which i have been paying normally till i got retrenched but doing my best to pay towardd my loan with support of family. I have no source of an income. My daughter is trying to assist me to settle and close this down but cannot get any support from the bank. After a numerous calls.and visits to the bank, including so many calls where I kept getting cut off. Have not been able to have this resolved. Agents constantly say they can't call back and the managers can't either. I am 55 years old, no job and been ill so will not be able to work. I have nothing attached to my name so have no way to repay this on my own. I ask again to have someone who I can physically speak to that can actually work and negotiate on a reasonable settlement offer. I had asked to speak to managers and got no where, the one manager we spoke to Innocentia skukula said she will call back the next day with a settlement offer but no call ever came. I am at a stage given my age if the bank doesn't want to assist to just leave this as is as I made numerous attempts now.