Pathetic service!!!

Pathetic service!! African bank placed my account on hold, everytime I call or visit a branch it's a different story, from an unexpected amount that was paid into my account to suspected ***** but they can't give me any straight answers, my card shows inactive but when I phone they say it's active, everytime they say someone will call me back and it's been 2 weeks and no one has ever called me back to resolve the problem. This is pathetic, it's festive season and I can't even access my own money!! I've sent so many emails, called and visited the branch but nothing is happening.