CA
Carlene A
1 reviews | Active since Sept 2009
11 Oct 2022, 10:04
Pathetic 'service'
Could never EFT / transfer on my AB credit card. Yesterday I finally went into try to resolve the issue at N1 City mall, and was told that there was suspected ***** on my card - not sure when they were going to inform me of this. Was issued another card, and the same issue on the other card. Forensics was going to sort out yesterday - would call me back within 20 - 30 minutes - a day later and still nothing. Then I call the contact centre who seem surprised that I can swipe with my card (so is there ***** or no ***** on my account?!) Still can't access the money on my account. Contact centre was going to call back within an hour - it's been 1.15. Still can't access my money.
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Replies (6)0
Replies (6)CA
Carlene A's updateReviewer Update
11 Oct 2022, 10:09Just received a call from the social media team - they didn't get my name right - really! Complaining about pathetic service and you can't even address me by the correct name?!
CA
Carlene A's update11 Oct 2022, 10:09
Reviewer Update
Just received a call from the social media team - they didn't get my name right - really! Complaining about pathetic service and you can't even address me by the correct name?!
CA
Carlene A's updateReviewer Update
11 Oct 2022, 10:17Push up notifications NEVER received from AB - no resolving of the issue - now have to AGAIN today, answer two SETS of security questions. Wish you could investigate and inform me of the ***** on my account, because I'm trying to hack into someone else's account to complain about pathetic service. This is beyond ridiculous.
CA
Carlene A's update11 Oct 2022, 10:17
Reviewer Update
Push up notifications NEVER received from AB - no resolving of the issue - now have to AGAIN today, answer two SETS of security questions. Wish you could investigate and inform me of the ***** on my account, because I'm trying to hack into someone else's account to complain about pathetic service. This is beyond ridiculous.
CA
Carlene A's updateReviewer Update
11 Oct 2022, 10:31Is there another bank that can assist me with getting my money from AB - I have payments to make and things to buy, and now none of them are interested in assisting. No, assisting is not answering a set of useless questions - assistance means that you're able to get the money out of the AB account and into a different account - which is not at AB.
CA
Carlene A's update11 Oct 2022, 10:31
Reviewer Update
Is there another bank that can assist me with getting my money from AB - I have payments to make and things to buy, and now none of them are interested in assisting. No, assisting is not answering a set of useless questions - assistance means that you're able to get the money out of the AB account and into a different account - which is not at AB.
CA
Carlene A's updateReviewer Update
11 Oct 2022, 10:39I have 'chatted to your support special team' - I chatted to them almost two hours ago, when they were going to call me back after an hour. Which other chat do you suggest I have with them - dying to know.
CA
Carlene A's update11 Oct 2022, 10:39
Reviewer Update
I have 'chatted to your support special team' - I chatted to them almost two hours ago, when they were going to call me back after an hour. Which other chat do you suggest I have with them - dying to know.
CA
Carlene A's updateReviewer Update
11 Oct 2022, 10:51Still can't access my money on the app - is everyone on lunch / tea / not interested in assisting - can I have an update on the lack of interest or are you not interested in communicating with clients.
CA
Carlene A's update11 Oct 2022, 10:51
Reviewer Update
Still can't access my money on the app - is everyone on lunch / tea / not interested in assisting - can I have an update on the lack of interest or are you not interested in communicating with clients.
CA
Carlene A's updateReviewer Update
11 Oct 2022, 11:06?? No missed calls but you can't get a hold of me when you 'got a hold of me' earlier today?! Please explain - would love to hear the lie.
CA
Carlene A's update11 Oct 2022, 11:06
Reviewer Update
?? No missed calls but you can't get a hold of me when you 'got a hold of me' earlier today?! Please explain - would love to hear the lie.