Pathetic Service!

Nothing can be assisted over the phone! NOTHING! it is not possible for MOST people to go into the bank [who has 30 min lunch time or 45min] and be assisted (in time!) and to make it back to work. this is the Reason things like security questions exist to verify who you are talking to! so now people need to put in a day's leave, to go fix something in the bank which could have been resolved within 2 minutes over the phone! get your priorities in order African Bank! Help people over the phone... or send someone with a laptop to their work addresses if you MUST see the person! your service is pathetic!