TL
Thabo L
1 reviews | Active since Sept 2011
15 Jul 2025, 14:13
Pathetic service
I have explained to African Bank that my pay date is on the 20th and do not get paid on a workday befit but exactly. The consultant however made my pay date to be 18th and also giving me an attitude as if I’m the one that made paydate to be 18th and refusing to assist. No regard for customer concern
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
15 Jul 2025, 16:02Thanks for giving us a chance to make things right. I have contacted you and transfer your call to our collections team for the attention it deserve.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply15 Jul 2025, 16:02
Official
Thanks for giving us a chance to make things right. I have contacted you and transfer your call to our collections team for the attention it deserve.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
TL
Thabo L's updateReviewer Update
15 Jul 2025, 16:17I have not been assisted. They told me the person that made the arrangement is offline and will look at this tomorrow. All I want is the DO not to run on the 18 but send a difficult thing to do at African bank
TL
Thabo L's update15 Jul 2025, 16:17
Reviewer Update
I have not been assisted. They told me the person that made the arrangement is offline and will look at this tomorrow. All I want is the DO not to run on the 18 but send a difficult thing to do at African bank
African Bank's replyOfficial
15 Jul 2025, 17:16Hi Thabo, thank you for your response. I will call you again tomorrow at 9:30 so that we can sort this out.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply15 Jul 2025, 17:16
Official
Hi Thabo, thank you for your response. I will call you again tomorrow at 9:30 so that we can sort this out.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
16 Jul 2025, 10:12Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply16 Jul 2025, 10:12
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
TL
Thabo L's updateReviewer Update
16 Jul 2025, 10:53Hi 9:30 am has passed and never received the promised call.
TL
Thabo L's update16 Jul 2025, 10:53
Reviewer Update
Hi 9:30 am has passed and never received the promised call.
African Bank's replyOfficial
16 Jul 2025, 11:03Thanks for giving us a chance to make things right. I have contacted you and transfer your call to our collections team for the attention it deserve.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply16 Jul 2025, 11:03
Official
Thanks for giving us a chance to make things right. I have contacted you and transfer your call to our collections team for the attention it deserve.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***